Privacy Policy

1. Who We Are

mywin77 operates the online gaming platform accessible at mywin77.club and associated subdomains, mobile applications, and downloadable software (collectively, the "Platform"). For the purposes of this Privacy Policy, mywin77 acts as the data controller in respect of the personal data of its members and Platform visitors.

References in this policy to "mywin77", "we", "us", and "our" refer to the operator of the mywin77 Platform. References to "you", "your", and "Member" refer to the individual whose personal data is being processed — whether as a registered member or an unregistered visitor to the Platform.

2. Data We Collect

mywin77 collects personal data that is necessary for the lawful operation of a licensed online gaming platform. The categories of personal data we collect include:

We do not collect special category data (such as health data, political opinions, or biometric data) unless directly required for responsible gaming obligations or legal compliance, in which case such collection will be disclosed to you at the time of collection.

3. How We Collect Data

mywin77 collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, submitting identity verification documents, making deposits or withdrawals, contacting our support team, or participating in promotions;
• Automated technologies: Data collected automatically when you access the Platform, including cookies, web beacons, server logs, and device fingerprinting technologies (see Section 7);
• Third-party sources: Data received from identity verification providers, payment processors, fraud prevention services, and where permitted by law, from publicly available sources such as sanctions screening databases.

4. How We Use Your Data

mywin77 uses your personal data only for the purposes for which it was collected or for which you have given consent. Specifically, we use your data to:

• Create and manage your mywin77 account;
• Verify your identity and age in compliance with licensing obligations;
• Process deposits and withdrawals via Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank, and USDT;
• Provide customer support through live chat and email;
• Comply with anti-money laundering (AML), counter-terrorism financing (CTF), and know-your-customer (KYC) regulatory requirements;
• Monitor gaming activity for responsible gaming purposes and apply self-exclusion or account limitations where appropriate;
• Send transactional communications (deposit confirmations, withdrawal receipts, security alerts);
• Send promotional communications about mywin77 bonuses and offers where you have opted in to receive such communications;
• Detect, prevent, and investigate fraud, collusion, and other prohibited conduct;
• Improve the performance, security, and user experience of the mywin77 Platform;
• Comply with applicable law and respond to lawful requests from regulatory authorities.

5. Legal Basis for Processing

mywin77 processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to perform our obligations under the mywin77 Terms & Conditions, including account management, payment processing, and gaming services;
• Legal obligation: Processing required to comply with applicable laws and regulatory requirements, including AML/CTF obligations, KYC requirements, and licensing conditions;
• Legitimate interests: Processing necessary for the legitimate business interests of mywin77, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights;
• Consent: Processing based on your freely given consent, including for optional marketing communications. You may withdraw consent at any time by contacting us or updating your account preferences.

6. Data Sharing & Disclosure

6.1 Service Providers

mywin77 may share your personal data with carefully selected third-party service providers who assist in the operation of the Platform, including payment processors, identity verification providers, cloud hosting providers, fraud detection services, and customer support platforms. Such providers are contractually obligated to process your data only on our instructions and in accordance with applicable data protection standards.

6.2 Regulatory & Legal Disclosure

mywin77 may disclose your personal data to government authorities, law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, court order, or regulatory directive. We will notify you of such disclosure to the extent permitted by law.

6.3 No Sale of Data

mywin77 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We do not share your data with advertisers or data brokers.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of mywin77's business, your personal data may be transferred to the relevant successor entity. You will be notified of any such transfer and the privacy terms applicable to your data following the transfer.

7. Cookies & Tracking Technologies

The mywin77 Platform uses cookies and similar tracking technologies to enable essential Platform functionality, maintain your login session, and collect analytics data that helps us improve the user experience.

The types of cookies used on the mywin77 Platform include:

• Strictly necessary cookies: Required for the Platform to function. These cannot be disabled and include session authentication and security cookies;
• Functional cookies: Store your preferences such as language settings and remembered login state;
• Analytics cookies: Collect anonymised or aggregated data about how members use the Platform, used to improve performance and identify popular features;
• Fraud prevention cookies: Used to detect and prevent suspicious or fraudulent activity on the Platform.

You may adjust your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may impair the functionality of your mywin77 account.

8. Data Retention

mywin77 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, and licensing obligations. Specific retention periods include:

• Account data and KYC records: Retained for a minimum of five (5) years following the closure of your mywin77 account, as required by applicable AML regulations;
• Transaction records: Retained for a minimum of five (5) years following the date of the transaction;
• Responsible gaming records: Retained for the duration of any self-exclusion period plus five (5) years;
• Support communications: Retained for two (2) years from the date of the communication, or longer where required for dispute resolution or regulatory purposes.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised.

9. Data Security

mywin77 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the mywin77 Platform;
• Encrypted storage of sensitive personal and financial data at rest;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular security audits and penetration testing of the Platform infrastructure;
• Two-factor authentication (2FA) available to all mywin77 members for account login;
• Continuous monitoring for unusual login activity, suspicious transactions, and potential data breaches.

Notwithstanding these measures, no transmission of data over the internet is completely secure. While mywin77 takes all reasonable steps to protect your personal data, we cannot guarantee absolute security. If you become aware of any security incident affecting your mywin77 account, please contact us immediately via live chat or at [email protected].

10. Your Rights

Subject to applicable law and any overriding regulatory obligations, you have the following rights in respect of the personal data mywin77 holds about you:

• Right of access: You may request a copy of the personal data mywin77 holds about you;
• Right to rectification: You may request correction of inaccurate or incomplete personal data;
• Right to erasure: You may request deletion of your personal data where there is no longer a lawful basis for its retention, subject to regulatory retention obligations;
• Right to restriction: You may request that we restrict the processing of your data in certain circumstances;
• Right to data portability: Where processing is based on consent or contract, you may request your data in a structured, commonly used format;
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes;
• Right to withdraw consent: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of the above rights, please contact our support team via live chat or at the email address listed in Section 13. We will respond to all verified requests within 30 days. In certain circumstances (e.g., complex or numerous requests), we may extend this period by a further 60 days, in which case we will notify you accordingly.

11. Children's Privacy

The mywin77 Platform is strictly intended for adults aged 21 and above. mywin77 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by a person under 21, that account will be immediately closed, all data will be deleted in accordance with applicable law, and any deposited funds will be returned to the source payment method.

If you believe that a person under the age of 21 has registered with mywin77 or submitted personal data to us, please contact us immediately via live chat or at [email protected].

12. Changes to This Policy

mywin77 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or regulatory requirements. Material changes will be communicated to registered members via the email address on record or through a prominent notice on the Platform, no less than seven (7) days before the updated policy takes effect.

The "Last updated" date at the top of this page indicates when the most recent revision was made. Your continued use of the Platform following the effective date of any revision constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our handling of your personal data, please contact the mywin77 data team through the following channels:

• Live Chat: Available 24/7 directly through your mywin77 account dashboard
• Email: [email protected]

Please note that the email address above is provided as plain text for reference and is not a clickable link. For the fastest response, our 24/7 live chat support is recommended.